Syarat Melamar di Posisi IT Support di Innoark Servis Internasional
Innoark Servis Internasional mencari 1 staff untuk mengisi/diperkerjakanpada-} posisi Staff IT Support pada Innoark Servis Internasional yang berlokasi di kota Teluk Tering, Batam Kota, Kota Batam, Kepulauan Riau, Indonesia
Adapun yang dibutuhkan adalah seorang dengan:
- Jenis Kelamin Laki – Laki / Perempuan
- Tamatan Diploma
- Status pernikahan menikah & belum menikah.
- Usia Calon Pegawai adalah antara 20 s.d. 50 tahun.
- Fisik Pelamar : Non Disabilitas
- Skill yang dibutuhkan : Pelayanan pelanggan, Microsoft Excel, It support, Keterampilan Pengguna TI, SQL Cloud, ZenDesk
Kualifikasi Pelamar
- Good command of English is a must.
- Educational background in IT software is required.
- Knowledge of support framework best practices.
- Minimum of 2 years of experience in a technical customer support or application customer support role, preferably in a software or technology company.
- Strong technical aptitude and troubleshooting skills, with the ability to analyze and solve complex technical problems.
- Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users effectively.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in using SQL commands.
- Proficiency in using a ticketing system such as Zendesk will be an advantage.
- Ability to communicate (verbally and in writing) with Mandarin-speaking clients will be an advantage.
- Willingness to work overtime when necessary.
Kisaran Gaji
Kisaran Gaji adalah s.d. *
Bandingkan Gaji yang ditawarkan ini dengan Kebutuhan Anda juga dengan UMR Kota tempat Perusahaan ini berada yaitu Teluk Tering, Batam Kota, Kota Batam, Kepulauan Riau, Indonesia, Jika Anda cocok maka silahkan lanjutkan, Jika tidak cocok silahkan cari lowongan lainnya sesuai kemampuan dan minat serta gaji yang Anda inginkan.
Deskripsi Pekerjaan
Tingkat Kesulitan dalam wawancara : normal
Job Responsibilities:
- Provide 1st / 2nd level of helpdesk support to our international clients via phone, chats, or emails in a timely and professional manner.
- Ensure incidents are logged and updated in the Zendesk ticketing system.
- Monitor all ticket statuses in Zendesk and ensure issues are followed through and closed satisfactorily.
- Build a good rapport with clients.
- Learn and achieve a good understanding of product features.
- Diagnose and resolve technical problems, escalate complex issues to appropriate teams when necessary.
- Guide customers through troubleshooting steps and provide clear and concise instructions.
- Document customer interactions, technical solutions, and troubleshooting steps.
- Collaborate with cross-functional teams, including Engineering and Product Management, to resolve technical issues and improve product functionality.
- Perform testing tasks based on Use Case scenarios.
- Work in Batam/Bandung office
- No hybrid/remote/WFH options
- Job Requirements:
- Good command of English is a must.
- Educational background in IT software is required.
- Knowledge of support framework best practices.
- Minimum of 2 years of experience in a technical customer support or application customer support role, preferably in a software or technology company.
- Strong technical aptitude and troubleshooting skills, with the ability to analyze and solve complex technical problems.
- Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users effectively.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in using SQL commands.
- Proficiency in using a ticketing system such as Zendesk will be an advantage.
- Ability to communicate (verbally and in writing) with Mandarin-speaking clients will be an advantage.
- Willingness to work overtime when necessary.
Other Info:
- 5 days work per week
- Job Types: Full-time, Contract
- Insurance
Profil Perusahaan
Kode Wajib Lapor Ketenagakerjaan Perusahaan : 29444.46512.20220603.0-001
ID Wajib Lapor Ketenagakerjaan Perusahaan : 89c518c2-3c5f-4d06-b3c6-ffbd70c23a9c
ID Klasifikasi Baku Lapangan Usaha Indonesia (KBLI) Business ID : 7711b48b-85cc-4f6f-85dd-2c4a4eccb9e7
Tentang Perusahaan
Industry : Consultancy (IT & Technology Sciences)
e-mail : natalia4nib@gmail.com
Telepon : 07784173433
Alamat : Gedung Graha pena Lt.6 no.608
Jl. Ahmad Yani
Latitude :
Longitude :
Website : https://www.innoark.com/
Cara dan Waktu Melamar
Perhatikan! Sebelum Melamar Pastikan Anda sudah memenuhi Syarat dan ketentuan yang dicari oleh perusahaan agar tidak membuang waktu, tenaga dan uang Anda. Jika Anda sudah yakin memenuhi syarat serta Anda juga cocok dengan Gaji serta Pekerjaan yang ditawarkan serta Lokasi Kerja, maka silahkan Kirimkan Lowongan Kerja Anda.
Lowongan bisa dikirimkan mulai 2024-11-11 15:02:02 dan harus dikirimkan sebelum 2024-12-31 16:59:59.
Dari Lowongan yang dibutuhkan yaitu 1 Lowongan, sudah diterima sebanyak 0 Kandidat.
Anda bisa mengirimkan Lowongan melalui Jalur di bawah ini :
- Email ke : natalia4nib@gmail.com
- Alamat Perusahaan : Innoark Servis Internasional, Gedung Graha pena Lt.6 no.608
Jl. Ahmad Yani, 07784173433, https://www.innoark.com/ - Lewat Link di bawah ini
Masih ada Pertanyaan tentang Lowongan Kerja, Perusahaan ini dan lain – lain? Anda bisa kontak ke : martika.herfitriani@innoark.com
